We have a 14-day return policy, which means you have 14 days after receiving your item to request a return (some items can't be returned for hygiene reasons, please check each product detail page carefully). If 14 days have gone by since you received the parcel, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. To start a return, you can contact us at site.linax@gmx.com . Items sent back to us without first requesting a return will not be accepted.

We do not offer return labels, so the return shipping costs are to be covered by the customer. 

We are entitled to refuse to accept a returned article if the article reveals damage caused by you or if you do not comply with the return terms set byodettbaill . You can always contact us for any return question at site.linax@gmx.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
We don't accept exchanges at the moment.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are non-refundable.